Making a complaint




If you are living in a privately rented property and are unhappy with:


If your concern is about the condition of your home, such as repairs or the management of the property you should contact Environmental Health in Torfaen Council - .


If you live in a house in multiple occupation (HMO), you should contact Environmental Health in Torfaen Council - .


If you concerns relate to your tenancy, such as notices or deposits, you should contact the Housing Options Team in Torfaen Council - . You can also obtain free independent advice from Shelter Cymru who can be contacted on 0845 075 5005.


If you have been the victim of illegal harassment or illegal eviction by a landlord, the Council is obliged to investigate and prosecute the matter. If you have suffered illegal eviction and harassment you should contact the Housing Options Team in Torfaen Council - .


If you are the victim of anti-social behaviour from another resident in your neighbourhood, you should contact the Housing Options Team in Torfaen Council - .