Would you be better off using a water meter?
If your household only uses a small amount of water because, for example, everyone is at work during the day, then a meter may be the cheapest option for you. But, if you use a lot of water because you are a keen gardener or have a large family, you may find an unmeasured bill better value.
The following section explains the potential benefits of installing a water meter and how to go about switching.
Who can have a water meter?
Most households in England, Wales and Scotland. However, there are circumstances when a water company can refuse to install a meter if it is unreasonably impractical or expensive to do so - if shared water supply pipes need to be separated, for example.
If it is impossible to have a meter installed, then your water company should offer you an 'assessed charge' where you pay a bill based on an estimate of your water supply usage or what other metered customers in your area pay, or you can carry on paying an unmeasured bill based on the rateable value of your property.
It's free to switch
Most people in England, Wales and Scotland have the right to have a water meter installed free of charge. If you request a water meter, your supplier will install it at no cost and you will then be charged for your exact usage. You have the right to ask your water company to switch you back to an unmeasured charge within the first 12 months of installation. If a meter cannot be fitted companies can offer an alternative unmeasured tariff which may be lower than the current bill.
Should I be on a water meter?
The Consumer Council for Water have created an online calculator to help you assess whether you would benefit from switching to a water meter. You can try the calculator here.
Which water company supplies my area?
Welsh Water/Dwr Cymru supplies water and sewerage for Torfaen. If you have any questions or concerns about your water meter, supply or sewerage you should contact Welsh Water directly. Visit their website here or telephone 0800 052 0145 (Lines open Monday-Friday 8am to 8pm, Sat 8.30am to 1.30pm).